Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Original plugin (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described
Beautiful, light shirt, true to size, pleasant to the body. For height 183, weight 76 kg, size L fits.
Very good fabric, and it's very cool. I bought it for a themed wedding this summer, and very good!!!! the size corresponds
Shirt fits well. The XL is an L for Dutch terms. It definitely looks like cotton and there is no chemical smell. Color is exactly like the picture.
Everything fast and good. I am going to repeat another one but they are great
Super
Usual size or larger size
All perfect 👌
Good quality, it's better to order one size larger.
Everything is very good, the item arrived well packaged and on time, it is according to the description and the images. Thank you! ! I recommend the item and the seller! !
Perfect
Fast delivery. Good quality for this price. Fits true size.
They are perfect! The fabric is stronger than I thought, better than others I have bought. I found the correct size by following the simple trick of buying them one size larger (2 if you are very well-built). They are perfect for me 👍🏻
Looks good and good value
Super shirt, really worth recommending for such a price... I recommend both the seller and the product.
I haven't tried it on yet but i can already tell its going to be a great fit and i like the material. Looks very renaissance and great quality i would say.
It was a little loose at first. After the first wash, it shrank a little and now fits perfectly. I'm 173 cm and 72 kg. Thin complexion.
Ok
The shirt came well packaged and looks of very good quality. I give it 4 stars because the delivery company left the package in the elevator instead of bringing it up to my house, and a neighbor took it, making it difficult for me to find it.
Good.
Great Garment.. Good Quality.. I Recommend It 100%..😉👍🏻
Item of excellent quality and workmanship. Perfect for use on any occasion. I recommend the brand and the seller.
I liked the product, it is practically linen with decent quality.
Fast shipping, just like the photo. I chose the size according to the chart and it fits perfectly. It's very comfortable even though it gets quite hot, the fabric looks good.
Awesome quality. Really liked it. Price is very accurate for the quality.