We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tamaño:
S:39x32cm, adecuado para gatos de menos de 3Kg.
L:50x32cm, adecuado para gatos de 3Kg-6Kg.
1. Material de sisal, desgaste y durabilidad.
2. El diseño de realce es a prueba de humedad.
3. Fondo antideslizante y estable.
4. Disponible en todas las estaciones.
1 rascador para gatos
1. Debido a los efectos de iluminación y los ángulos de la Cámara, el color del artículo y el que se muestra en la imagen pueden tener un matiz.
2. Debido a la medición manual, puede haber un error de 1-3cm en el tamaño del producto.
Top picks just for you
The cat likes it. The smell needs to be removed a bit.
Okay, but small
Unfortunately, he doesn't like it much and I haven't been able to get him to sleep in it, but it's perfect. I like it a lot and I think it's cool for the summer. I will try to use a spray to attract it. It has arrived quickly.
Cats immediately went on it to sit and lay down after building so the product is cat approved
Amazing
Very good and wide, my cat weighs 4kg
My cats really love it.
Well made and easy to assemble.
perfect for my little cat
excellent
Great product
No instructions but easy to assemble.
Very nice, my cat love it.many thanks
Exactly as described. Good quality and easy to assemble.
Perfect! The cat loves it!
It seems like they liked it and they are turning it away. I hope they don't miss the news. The only thing is that I don't see them scratching on it when they scratch all the mattresses and clothes. But I think it's going to be something of mine, which is something special.